Terms of service
These Terms of Service explain the conditions that apply when you access usor.co, use our services or purchase products from USOR.
Important: This website is operated by USOR. By accessing the Site, creating an account, submitting an order or purchasing a product, you agree to these Terms of Service and the policies referenced within them.
01 Acceptance of These Terms
By visiting the Site or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund and Return Policy, Shipping Policy and any other policies displayed on the Site.
If you do not agree with these Terms, you should not access the Site, create an account or place an order.
02 Eligibility and Online Store Use
By using the Site, you confirm that you are legally capable of entering into a binding agreement, or that you are using the Site with the permission and supervision of a parent or legal guardian.
You must not use the Site or our products for unlawful, fraudulent or unauthorised purposes.
You must not transmit viruses, malware, destructive code or other material intended to damage, interrupt or gain unauthorised access to the Site.
You must not interfere with the security, functionality or normal operation of the Site or attempt to access restricted areas, accounts or systems.
03 Account Information and Security
You agree to provide current, complete and accurate account, billing, contact and delivery information when placing an order or creating an account.
You are responsible for keeping your login details and password confidential and for activity that occurs through your account.
Please contact us promptly if you believe your account has been accessed or used without your authorisation.
04 Products and Services
Certain products or services may be available exclusively online and may have limited quantities or availability.
We make reasonable efforts to display product descriptions, specifications, dimensions, photographs and colours accurately. However, the appearance of colours may vary depending on your screen, lighting and device settings.
Minor variations in colour, finish, texture or appearance may occur where products are manufactured from natural materials or produced in different manufacturing batches.
We may change, update or discontinue products where reasonably necessary, subject to applicable law and any order already accepted by us.
05 Pricing and Availability
Product prices, promotional offers, delivery charges and availability may change from time to time before an order has been accepted.
The price payable for an order will be the amount displayed and confirmed at checkout, subject to correction of genuine pricing, technical or system errors as explained in these Terms.
Any applicable shipping charges, taxes, duties or other fees will be displayed at checkout or otherwise communicated before the order is finalised, where reasonably possible.
06 Orders and Order Acceptance
Submitting an order is an offer to purchase the products shown in your order. An automatically generated order acknowledgement does not necessarily mean that the order has been accepted.
We may review an order before acceptance to confirm payment, product availability, delivery eligibility and order details.
We may decline or cancel an order where there is insufficient stock, inaccurate pricing, a payment issue, suspected fraud, delivery restrictions, legal restrictions or a genuine system error.
If we cancel an order after payment has been received, we will refund the relevant amount to the original payment method.
07 Payment and Billing
You authorise us and our payment service providers to charge the payment method selected at checkout for the total amount of your order.
Payment information may be processed by third-party payment providers and is subject to their applicable terms and privacy practices.
We may request additional information where reasonably necessary to verify a payment, prevent fraud or protect customers and the Site.
08 Shipping, Returns and Refunds
Order processing, delivery, tracking and international shipping arrangements are governed by our Shipping Policy .
Returns, exchanges, service fees, depreciation deductions and refunds are governed by our Refund and Return Policy , together with your rights under applicable consumer law.
09 Accuracy of Website Information
We make reasonable efforts to ensure that information displayed on the Site is current and accurate. However, typographical errors, omissions, technical issues or outdated information may occasionally occur.
We may correct errors, update information or cancel an affected order where reasonably necessary. If an accepted order is materially affected, we will contact you and provide an appropriate option, which may include proceeding with corrected information or receiving a refund.
10 Optional Tools and Third-Party Services
The Site may provide access to tools, payment services, delivery services, applications or other services operated by third parties.
Third-party services may be governed by separate terms and privacy policies. To the extent permitted by law, you are responsible for reviewing those terms before using the relevant service.
11 Third-Party Links
The Site may contain links to websites or services that are operated independently from USOR.
We do not control third-party websites and are not responsible for their content, availability, security or privacy practices. You should review the applicable terms and policies before providing information or completing a transaction with a third party.
12 Reviews, Comments and Feedback
If you submit a review, photograph, comment, suggestion or other content, you confirm that you have the right to submit it and that it does not:
- Infringe another person's intellectual property or privacy rights
- Contain unlawful, defamatory, threatening or misleading material
- Contain malware, malicious links or harmful code
- Misrepresent your identity or relationship with another person or business
- Contain unauthorised advertising, spam or promotional material
You grant USOR a non-exclusive, worldwide and royalty-free licence to use, reproduce, display and adapt submitted content for operating, improving and promoting our business, subject to applicable privacy and consumer laws.
13 Intellectual Property
Unless otherwise stated, the Site and its text, graphics, logos, photographs, product information, layout and other content are owned by or licensed to USOR and are protected by applicable intellectual property laws.
You may use the Site for personal and lawful shopping purposes. You must not reproduce, distribute, republish, sell, exploit or create derivative works from Site content without our prior written permission, except where permitted by law.
14 Personal Information
Our collection, use, storage and disclosure of personal information are described in our Privacy Policy .
15 Prohibited Uses
In addition to other restrictions contained in these Terms, you must not use the Site:
- For unlawful, fraudulent or deceptive activity
- To violate another person's rights
- To collect or track personal information without authority
- To distribute spam, malware, phishing messages or malicious code
- To interfere with or bypass the Site's security features
- To scrape, copy or extract Site data through unauthorised automated means
- To engage in activity that may damage USOR, our customers or service providers
16 Consumer Guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
17 Disclaimer and Limitation of Liability
To the extent permitted by law, we do not guarantee that access to the Site will always be uninterrupted, secure or free from technical errors.
To the extent permitted by law, USOR is not responsible for indirect, incidental or consequential loss arising solely from your use of, or inability to access, the Site.
These limitations do not apply where liability cannot lawfully be excluded or limited, including liability arising under applicable consumer protection law.
18 Indemnity
To the extent permitted by law, you agree to compensate USOR for reasonable losses, costs or claims directly resulting from your unlawful use of the Site, your material breach of these Terms or your infringement of another person's rights. This clause does not apply to losses caused by USOR's own unlawful conduct, negligence or breach of applicable law.
19 Suspension and Termination
You may stop using the Site at any time.
We may suspend or restrict access where reasonably necessary to address security risks, suspected fraud, unlawful conduct, material breaches of these Terms or risks to the Site, customers or third parties. Where appropriate, we may provide notice or an opportunity to correct the issue.
20 Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.
21 Entire Agreement
These Terms and the policies referenced within them constitute the agreement between you and USOR regarding your use of the Site and purchases made through it. They do not exclude any separate written agreement expressly accepted by both you and USOR.
22 Governing Law
These Terms are governed by the laws applicable in New South Wales, Australia. Nothing in this clause prevents a consumer from relying on mandatory rights or protections available under the laws that apply to them.
23 Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business operations, technology or legal requirements.
The current version will be published on this page. Changes will apply from the date they are published and will not retrospectively remove rights or obligations relating to an order already accepted, unless required by law or agreed with you.
24 Contact Us
For questions about these Terms of Service, an order or your use of the Site, please contact our customer service team.
Nothing in these Terms is intended to exclude, restrict or modify any right, guarantee or remedy available under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.