Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied, here is our refund policy:

🔹 Returns

• ✅ You may return most items within 30 days of delivery for a full refund.
• 📦 Items must be in their original packaging, unused, and in resalable condition.
• 🚫 Custom or clearance items are not eligible for return.

📍 Return Address

1/6 Cullen Pl, Smithfield NSW 2164, Australia

🚚 Return Shipping

• 📭 For change-of-mind returns, customers are responsible for return shipping costs. Shipping fees are non-refundable.
• 📦 We recommend using a trackable shipping service or purchasing shipping insurance when sending items back.
• ✉️ Please email us at info@usor.co before sending your return—we may be able to assist!

🔁 Exchanges (if applicable)

• 🛠️ We only replace items if they are defective, damaged, or if the wrong item was sent.
• 📧 If you'd like an exchange for the same item, please email us at info@usor.co.
• 🚚 We will cover return shipping for quality or fulfilment issues.

💰 Refund Process

• 📬 Once we receive your return, we will notify you via email and process the refund within 1 business day.
• 💳 Refunds will be issued to your original payment method.
• ⏳ Please allow additional time for banks to process the refund.

❓ Need Help?

If you have any questions, please reach out to our support team:

📞 Phone: 0485‑863‑038
✉️ Email: info@usor.co

* This refund policy does not affect your statutory rights.