Shipping policy
This policy explains how orders are processed, dispatched and delivered, including estimated delivery times, tracking and international shipping requirements.
Please note: All processing and delivery times are estimates only. Delivery may be affected by the destination, product availability, courier capacity, public holidays, weather conditions and other circumstances outside our control.
01 Order Processing Time
Orders are processed after payment has been successfully received and the order details have been confirmed.
Domestic Orders
Australian domestic orders are typically processed and dispatched within 1 business day. If an unexpected delay occurs, we will contact you by email or phone.
International Orders
International orders are generally processed within 1–2 business days. Additional handling time may apply where customs documentation, dangerous-goods checks or special carrier arrangements are required.
Business days exclude weekends and Australian public holidays. Processing time is separate from delivery time.
02 Domestic Shipping
We deliver domestic orders to eligible addresses throughout Australia using selected courier and freight partners.
Shipping charges: Any applicable shipping charge, free-shipping offer or promotional discount will be shown before you complete checkout.
Estimated delivery time: Most domestic orders are delivered within 2–6 business days after dispatch, depending on your location and the delivery service used.
Regional and remote areas: Deliveries to regional, rural or remote locations may require additional transit time.
Tracking: Tracking details will normally be provided after the order has been dispatched.
03 International Shipping
International delivery availability depends on the product, parcel dimensions, weight, destination country and carrier restrictions.
Shipping Costs
International shipping costs are determined by the parcel weight, dimensions, delivery service and destination. Available charges will be displayed at checkout or confirmed with you before dispatch.
Customs, Taxes and Import Duties
International customers are responsible for any customs duties, import taxes, brokerage fees or other charges imposed by the destination country, unless otherwise stated at checkout.
Tracking Availability
Full or partial tracking may be available depending on the destination country and carrier. International tracking updates may be less frequent after the parcel enters the destination country's postal or customs network.
04 Dangerous Goods and Restricted Products
Products containing lithium batteries, certain liquids or other restricted materials may be classified as dangerous goods by airfreight and courier providers.
Express or international shipping may not be available for these products. Where restrictions affect your order, we will contact you to discuss an alternative delivery method, revised delivery timeframe or other available options.
05 Stock Availability
We make reasonable efforts to keep the stock information displayed on our website accurate. However, inventory discrepancies or unexpected shortages may occasionally occur.
If an ordered product is unavailable, we will contact you as soon as possible and may offer an alternative product, revised dispatch date, back-order option or refund.
06 Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct postcode, unit number, business name and contact telephone number where applicable.
Please contact us immediately if you need to correct your delivery information. Once an order has been dispatched, we may not be able to change the delivery address.
Additional courier charges caused by an incorrect or incomplete address, unsuccessful delivery attempt, redirection or return-to-sender request may be payable by the customer.
07 Tracking and Delivery Updates
Where tracking is available, tracking information will be sent to the email address or phone number provided with your order.
Tracking may take up to 24 hours after dispatch to become active. During busy periods, tracking events may also be delayed even though the parcel is continuing through the carrier network.
08 Delayed, Missing or Damaged Deliveries
If your tracking has not updated for an extended period or your order has not arrived within the expected timeframe, please contact us so that we can assist with a carrier enquiry.
If a parcel arrives with visible external damage, please photograph the packaging before opening it. Retain the original packaging and contact us promptly with your order number, photographs and details of the issue.
Delivery delays caused by couriers, customs authorities, weather events, public holidays or other circumstances outside our reasonable control do not automatically indicate that an order has been lost.
09 Contact Us
For questions about shipping availability, delivery times, tracking or an existing order, please contact our customer service team.
Phone 0485 863 038
Email info@usor.co
Shipping and delivery timeframes are estimates only and may vary depending on product availability, delivery location, carrier operations and circumstances outside our reasonable control.