Refund & Return Policy
๐ Refund & Return Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied, here is our refund policy:
๐น Returns
- โ You may return most items within 30 days of delivery for a full refund.
- ๐ฆ Items must be in their original packaging, unused, and in resalable condition.
- ๐ซ Custom or clearance items are not eligible for return.
๐ Return Address
1/6 Cullen Pl, Smithfield NSW 2164, Australia
๐ Return Shipping
- ๐ญ For change-of-mind returns, customers are responsible for return shipping costs. Shipping fees are non-refundable.
- ๐ฆ We recommend using a trackable shipping service or purchasing shipping insurance when sending items back.
- โ๏ธ Please email us at info@usor.co before sending your returnโwe may be able to assist!
๐ Exchanges (if applicable)
- ๐ ๏ธ We only replace items if they are defective, damaged, or if the wrong item was sent.
- ๐ง If you'd like an exchange for the same item, please email us at info@usor.co.
- ๐ We will cover return shipping for quality or fulfilment issues.
๐ฐ Refund Process
- ๐ฌ Once we receive your return, we will notify you via email and process the refund within 1 business days.
- ๐ณ Refunds will be issued to your original payment method.
- โณ Please allow additional time for banks to process the refund.
โ Need Help?
If you have any questions, please reach out to our support team:
๐ Phone: 0485โ863โ038
โ๏ธ Email: info@usor.co
* This refund policy does not affect your statutory rights.